Customer experience is the new battleground where brands and businesses can differentiate themselves in the market. As a result, organisations must work harder to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale.
" /> Customer experience is the new battleground where brands and businesses can differentiate themselves in the market. As a result, organisations must work harder to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale. " /> Customer experience is the new battleground where brands and businesses can differentiate themselves in the market. As a result, organisations must work harder to empathise with customers, develop customer experience and success management strategies, and use customer relationship management (CRM) technology to establish and automate customer interactions to deliver value at scale. " />